SAP Application Management Services
AMS services are designed to enhance the SAP application support services performed by staff from inside an organization with specialized services from expert Mawai Support staff in a transformational model built to deliver qualitative results. Our highly skilled AMS staff performs services in concert with a client’s existing staff, filling gaps in the internal staff’s capabilities. Configured to a client’s specific need, our AMS scope of services may encompass the full spectrum of the internal SAP Business Suite, SAP ECC, mySAP™ ERP and R/3® application support functions on a 24 x 7 x 365, part time or full time equivalent basis. Mawinn Support delivers the following AMS services in a well-defined service level agreement framework:
Application Support Services
Mawinn’s AMS engineers are professionals with the knowledge and consultative skills necessary to perform activities in collaboration with your staff, filling gaps in team capabilities, allowing your internal subject matter experts to be redirected to priority initiatives, extending your overall breadth of capability. AMS can include:
1. Service Desk Routing, Management, and Reporting
2. On-Call Application User Help Services
3. Business Analysis and BPM Issue Support
4. Knowledge Extension and Mentoring Services
5. Period end closings
6. Long-Term or Medium Term Staff Augmentation
7. Staff Backfill and After Hours Support
Enhanced Maintenance Support Services
Our AMS engineers also support our customers with Enhanced Maintenance Support Services. This set of cost-effective, personalized, services for SAP allow you to continue to use your software with confidence even after the vendor has ended support for your version. Mawinn Support is the only third-party provider dedicated to delivering comprehensive support solutions for the SAP communities without regard to your version’s vendor-defined support status. Even if you continue with vendor maintenance, Mawinn Support’s Enhanced Maintenance clients benefit from:
1. Immediate Response
2. Experienced Team
3. Customized Software Support
4. Ticket Tracking & Reports
5. Regulatory & Tax Updates
6. Extended Services
7. Focus on Client Satisfaction
Immediate Response
From basic questions to more complex inquiries, our managed services teams have the necessary skills to provide accurate answers and resolutions in a timely manner. Whether during normal business hours or off hours, we provide a guaranteed 30-minute response time on all critical tickets.
Experienced Team
The Mawinn Support Managed Services team averages 19 years of experience delivering SAP maintenance services. Our expert-level knowledge means our teams know the intricacies of the software and are able to resolve issues with the greatest level of accuracy and quality. Our functional and technical expertise covers all releases and cumulative updates for SAP Business Suite, SAP ECC, mySAP™ ERP, and R/3® applications. Mawinn Support’s application, technical and development teams are truly the best-in-class.
Customized Software Support
Over 90% of SAP software users have software customizations, our Managed Services customers are no different— we understand it is important to learn these and how your business utilizes the SAP applications. Each time we bring on a new client, Mawinn Support devotes an assigned team of resources to sit side-by-side with the client team with the goal of identifying and understanding your unique environment.